Refund Policy
This policy applies to digital products sold through the Taal Lab store. It does not limit any consumer right or remedy that cannot lawfully be excluded.
1. Change-of-mind requests after download
Once a digital product has been successfully downloaded, we do not offer a refund simply because you changed your mind, no longer need the product, or decide you do not want to use it.
2. When to contact us
Please contact us if any of the following happens:
- You were charged more than once for the same order or an incorrect amount was charged.
- You received a product different from the one you ordered.
- Your payment succeeded but the product was not delivered or made available.
- The downloaded file is corrupted or unusable and we cannot resolve the problem.
3. How we handle a problem
Contact us with your order reference, the email address used at checkout and a description of the issue. Where a file is corrupted or inaccessible, we will first try to provide a working replacement or resolve the access problem. If the issue cannot be resolved, we will review an appropriate refund. Duplicate or incorrect charges and failed delivery will be investigated and corrected where confirmed.
4. How to request help
Email contact@taallab.in. Please do not send full card numbers, passwords or one-time verification codes.
5. Refund processing
Approved refunds are returned through the original payment method where supported by the payment provider. The time taken for the credit to appear may depend on the payment provider and your bank.
6. Statutory rights
This policy does not restrict rights or remedies available under applicable consumer-protection law. If the law requires a refund or other remedy in a particular case, that requirement will apply.